First of all I ordered some jewelry for my wife that was the wrong size. No issues, went online, a few clicks had me returning it for ‘wrong size’, and a new piece of jewelry was on the way. Oh, and they paid my return shipping!
Secondly, my wife got me an HD-DVD drive for my xbox 360. It worked for half-a-movie then stopped working. I tried calling Microsoft support 5 times, and got cut off every time. Finally I realized she had bought it through Amazon, and they have a 30 day no matter what return policy. She went online, clicked to return just as easily, printed out a free UPS label, and we had it on it’s way.
I got the new one and it worked fine. She even got an apology letter from Amazon stating how bad they felt that they shipped her defective merchandise.