So I had been swamped lately, and ordered a few things last-minute-ish for my lady-wife for Mother’s Day. I ordered most things from Amazon, and one thing from Walmart.com just because they had it in stock, and Amazon didn’t. (Did I mention the last minute thing?).
I paid for 2nd day shipping, and they were guaranteed by Thursday, probably Wednesday.
It’s Thursday, I didn’t get them, I checked both tracking numbers, UPS claimed that they delivered both yesterday, at 12:12pm, ‘left at the front door’. Well, I was home all day, and no UPS guy came.
I went outside and checked thouroughly, no packages, not hidden under a bush, not in a weird location, nope.
I called UPS, and after fighting through their phone system, and finally getting an operator, I was told I had to call the shippers each directly.
So first I try Amazon. I go to their website prepared for a long search for a phone number. Instead, I quickly find an interesting button called ‘Call Me’. I click it, enter my phone number, choose ‘Right now’ from the “When” dropdown. And LITERALLY less than a heartbeat after clicking submit, my phone rings. And It’s Amazon calling me.
I’m immediately connected to a representative, who upon hearing my plight, apologized, and instantly entered a new shipment of the exact same goods, upped it to overnight shipping, and I might have it tomorrow, worst case Monday.
I was impressed to say the least.
So then I call Walmart.com … I did find a phone number, I called, I was only on hold for a couple minutes. Not bad. The guy was very friendly, but said that he had to escalate it up to the ‘missing shipment’ department, and that in 2-3 business days I would hear back from them with the decision as to whether UPS found the shipment, or whether they would send me a new shipment.
So, it’s still getting taken care of, but not nearly with the gusto that Amazon is.